Ten Things You Don't Know about The Netherlands and the Dutch Until You Move Here (Part 5)

(c) Amanda van Mulligen

The typical Dutch stereotype consists of cheese eating, clog wearing tall people talking a dialect of German with a backdrop of windmills sailing round on the flatlands. However, there is much more to this small country and the people who live in it than the rest of the world thinks. Here's the fifth and last part of a series on things you don't necessarily know about the Dutch and their country until you move here.

9. Politics is Fragmented, To Say the Least
Before I moved to the Netherlands, I had little experience or direct knowledge of how it is to live in a country under a coalition government. Since I moved to the Netherlands I have known little else. Until the last general election in 2010 in the UK, there has been no coalition in my lifetime, or my parents' life time come to that. Recent Dutch politics has been nothing but a series of coalitions, and unstable ones at that. To say recent Dutch governments have been fragile is an understatement - yet somehow that isn't reflected in daily life.

The newest Dutch government took a few months to form and was controversial to say the least. However, looking on the bright side - it could be worse... we could be living in Belgium where they have been living with no government for seven months.

The Dutch take to the Ice (c) A van Mulligen

10. The Dutch are Ice Crazy
Maybe I led a sheltered life in England but I had never stood on a frozen lake or seen people skating on natural ice until I came to the Netherlands. If we have a cold spell here, the shops are amok with Dutch folk trying to buy new skates. As soon as there is ice covering any waterway the Dutch make a mad dash for their skates and take to the ice like ducks to water. And they have a blast. I have never seen anything like it - the Elfstedentocht is a great example of the enthusiasm and excitement for skating in this little land.

Of course there is a dangerous side - lives are lost because of thin ice. At best, falling through the ice is certainly no fun and not something you forget in a hurry. My husband can attest to that!

Ten Things You Don't Know about The Netherlands and the Dutch Until You Move Here (Part 4)

The typical Dutch stereotype consists of cheese eating, clog wearing tall people talking a dialect of German with a backdrop of windmills sailing round on the flatlands. However, there is much more to this small country and the people who live in it than the rest of the world thinks. Here's the fourth part of a series on things you don't necessarily know about the Dutch and their country until you move here.

7. The Education System is Complicated
In the UK, you go to school at the age of 5, when it becomes compulsory and you generally plod along through the education system until you are eighteen (it used to be sixteen when I was a lass). You choose a few specialist subjects as you go along and you do a few exams. Then you either go get a job or go into further education.

Photo: Cienpies Design

In the Netherlands, it already starts off a bit strange. If you want, you may send your four year old to school. But you don't have to. When your child turns five, they absolutely, positively must go to school. So, as a parent, you're already faced with a question at the age of four.

But wait, it gets complicated I promise. Before junior has even left primary school, he or she is tested (Cito toets) and, based on the results and a talk between parents and teacher, is then streamed into different levels of education. Yes, at the age of eleven already. It is selective and ability based - much different to most European systems.

And then the Dutch education system throws acronyms at parents and doesn't stop until the kids go out and work (and then there are a whole set of new ones):

• VMBO (Voorbereidend Middelbaar Beroepsonderwijs)
• HAVO (Hoger Algemeen Voortgezet Onderwijs)
• VWO (Voorbereidend wetenschappelijk onderwijs)

I have been practicing for years to remember what VMBO, HAVO and VWO stand for (and actually mean) but with no success. Luckily I have another seven years to get to grips with it.

8. Dutch Customer Service Hasn't Been Invented 
I've said it before and I'll say it again.... many companies here may as well just shut down their customer service departments as they antagonise more than they help. Oh, I'm sure there are exceptions but in ten years not one company comes straight to mind for their outstanding contribution to Dutch customer service.

Photo: Len-k-a

The Undutchables book explains this as a historical, culture issue - everyone working in customer service roles don't see themselves as a representative of the company they work for (hence the common sentence uttered from CSRs "It's not my fault - it's the company") but as an individual equal to the customer. Everything is taken quite personally. Or they just don't care - whether or not you get a solution or are happy as you leave the store, the person serving you gets paid at the end of the week or month.

And Dutch people tend to accept customer service for what it is - and that's it.

I'll give you an example: I have a mobile phone. It's a pre-paid account with Telfort which I've had for close to ten years here. Recently money started evaporating from my phone. It literally disappeared over night continuously over the space of a month. So obviously I contacted Telfort. The end result was that Telfort could not help me. Or should that be, Telfort would not help me. They indicated they could not see where that money has gone (50 euro in total) and that the solution was to change my number... yes, the number I have had for nearly ten years and use for The Writing Well. Needless to say I am following up (through OPTA) and changing provider, taking my number with me.

I have plenty more examples but I won't bore you with them - if you live here, you have your own stories......  Who knew it was so bad?

Ten Things You Don't Know about The Netherlands and the Dutch Until You Move Here (Part 3)

The typical Dutch stereotype consists of cheese eating, clog wearing tall people talking a dialect of German with a backdrop of windmills sailing round on the flatlands. However, there is much more to this small country and the people who live in it than the rest of the world thinks. Here's the third part of a series on things you don't necessarily know about the Dutch and their country until you move here.

5. There's More to the Netherlands than Amsterdam
Sure, the capital city is quaint, interesting, unusual and a honey pot for tourists, but there are so many more places to visit when you hop over to the Netherlands. In fact, there's so much more I'm not even going to try to do a round up here. Suffice to say if you want to see the real Netherlands, venture further afield than Amsterdam. Visit www.holland.com for lots more information and ideas.

6. UFOs are Everywhere
That's 'unidentified fried objects' if you're wondering. To be honest, before I moved here I couldn't have offered any suggestions at all about what Dutch people eat (apart from cheese). Now I live here, it's an easy question to answer - anything weirdly shaped and fried! In Holland, most of these UFOs are known as snacks:

Kipcorn (chicken like sausage covered in breadcrumbs and fried)
Frikandel (indescribable contents shaped like a long sausage and fried)
Bitterballen (often seen on the menu in bars - small balls of fried things)
Picanto (thick sausage snack which is... you guessed it.. fried)
Patat (otherwise known as fries or chips and in any case certainly fried)

Traditional food at New Year, oliebollen which are in essence dough balls, are also fried.

In short, they've all seen the inside of a deep fat fryer. When you're in the Netherlands, go native and give snacks a try. Just don't ask too much about what is in them.